The UB Toner Guarantee
Our Promise to You.
The UB Toner’s guarantee policy provides you the opportunity to evaluate the UB Toner for a full 30 days. If you are not completely satisfied during this evaluation period, return the product to receive a full refund of the purchase price, minus shipping and handling.
Return the product at your expense to our customer service center located at UB Toner, 8601 W Washington St. Suite 200, Tolleson, AZ 85353. You need to include a copy of your packing slip, your name, your address and your phone number to ensure the refund is applied correctly. We would also very much appreciate a note explaining why you returned the product - whatever the reason may be.
Your return will be processed within fifteen (15) days of receiving it, so long as the product is returned in accordance with the return policy described on this page.
If your product arrived damaged, we will replace it at no additional charge to you, provided you call our customer service within 5 business days of receiving it.
Our customer service number is 480-829-0154, and our hours of operation are weekdays 8:00 a.m. to 4:30 p.m. Mountain Standard Time.
Your online shopping experience at ubtoner.com is powered by Shopify - meaning all your personal information is safe and secure. Your credit card information is never stored with UB Toner, and Shopify is fully PCI DSS compliant (The Payment Card Industry Data Security Standard).