The UB Toner Guarantee

Our Promise to You. 

The UB Toner’s guarantee policy provides you the opportunity to evaluate the UB Toner for a full 30 days. If you are not completely satisfied during this evaluation period, return the product to receive a full refund of the purchase price, minus shipping and handling. In addition, UB Toner is guaranteed against any defects for a period of one year.  

To facilitate the return process, contact our customer service team at to arrange for return shipping at your expense. You must include a copy of your packing slip, your name, address and phone number to ensure the refund is applied correctly. We would also very much appreciate a note explaining why you returned the product - whatever the reason may be. 

Your return will be processed within fifteen (15) days of receiving it, so long as the product is returned in accordance with the return policy described on this page.

If your product arrives damaged, please email us at and provide the necessary documentation to receive a free replacement.

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